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Concepts of quality and certification topics in the tourism industry: Definition of quality, implementation and control methods, product/service and system certifications, standardization, certifications and brands in the tourism industry.

The aim is to guide students in acquiring the appropriate knowledge about the course content and in critically expounding what they have learned.

It is conventional, consisting of lectures and exercises.

Mode of examination: oral. There is no difference between attending and non-attending students.

Lecture notes and handouts.